Hear from the management team at London-based estate agency and property services company, Kinleigh Folkard & Hayward (KFH) discuss their transformation strategy for the business, and how the roll out of Microsoft Teams as the first phase of the modern workplace strategy kept the business operating in 2020.
We would like to thank Paul Masters - Group Operations Director, Anna Macleod - Group Technology & Marketing Director and Tiago Da Silva - IT Infrastructure Manager at KFH for taking part in this video.
Transformation that delivers a better experience for staff and customers
KFH had a vision to completely transform and modernise their business model to one that could ultimately deliver a greater customer experience. Their mission was to bring together technology and communications teams to create a fully collaborative, productive, and engaging working environment for their back-office staff, high street branches, customers, and suppliers.
The business and technology strategies are tightly aligned. This results in a technology transformation roadmap that delivers a modern, resilient, secure, collaborative, and agile business, that is future-proofed to allow for innovation, and one that can adapt to the ‘unexpected’ - which proved critical in 2020.
The digital transformation strategy permeates throughout KFH's organisation from head office to each branch - starting from the underlying infrastructure, data security policies - that ensure the business adheres to the relevant compliance and governance - which is critical particularly across lettings and financial services, cloud services and workplace collaboration tools.
Stridon, KFH's strategic technology partner, have designed and delivered technology solutions that include:
- Workplace collaboration
- Network infrastructure
- Cyber security
- Data back-up
- Cloud services
- Disaster recovery
- IT monitoring and support
“Stridon have been very successful in building a technology strategy that really complimented and fitted with our business strategy. Part of that is really understanding what KFH is as a brand, who we are as a business, and what we trying to achieve, and Stridon went to great lengths to really understand where the core of our strategy was. In 2020, we decided to implement a Microsoft Modern Workplace, and start to use Microsoft Teams as part of a wider strategy of transformation in the business”.
Anna Macleod, Group Technology and Marketing Director, Kinleigh, Folkard & Hayward
“Our partnership with KFH has developed over the last 12 years. We work with them across the entire ecosystem of technology that stretches from the strategy through to our cyber security services, managed infrastructure, and everything in between. We work together very closely to understand who they are, how the business works, the people, and the culture so technology can deliver the business outcomes required but importantly adds value to staff and ultimately their customers”.
Matthew Stringer, Chief Experience Officer, Stridon